Privacy    Notice                                                                                                                 
 
In this Privacy Notice, we, Verisure Services (UK) Ltd. (or Verisure) inform you about the processing of personal data when using our app. The protection of personal data is important to us. We are committed to protecting your data and treating it in accordance with data protection laws. Please read our privacy notice carefully. It contains important information about how we receive and use your personal information.
 

  1. CONTACT
The entity and persons responsible for processing your personal data when using this app within the meaning of the General Data Protection Regulation (GDPR) can be reached here:
Verisure Services (UK) Ltd
Quorum Business Park
The Neon Building - Q12
Newcastle Upon Tyne
NE12 8BU
United Kingdom
Phone: 0333 200 9000
E-Mail: dataprotection@verisure.co.uk
For any questions related to data protection related to the use of our app, you can also contact our Data Protection Officer, who can be reached any time at the above postal address as well as at the previously provided e-mail address.
  1. WHAT IS PERSONAL DATA?
Personal data is information relating to an identified or identifiable person. This mainly includes information that makes it possible to draw conclusions about your identity, such as your name, telephone number, address or e-mail address. Please note that statistical data that we collect when you use our app cannot be associated with you and is not covered by the definition of personal data.
 
WHAT PERSONAL DATA DO WE COLLECT?  

The personal data we collect about you are personal data you provide us with when you use our app. Such personal data may be, for example, your username, and password. In order to develop our app services, we also use cookies which may contain personal data. You can read more about how we use cookies in our general privacy notice available at https://www.verisure.co.uk/privacy-notice.
  1. HOW WE COLLECT YOUR DATA – DATA PROCESSING ON OUR APP
Our App
 
Every time you use our app, we collect the access data that your device automatically transmits to allow you use the app. This data is standard technical data (so-called log files) that are transmitted to our server:
  • IP address of the requesting device.
  • Date and time of request.
  • Information about the operating system and the ISP.
  • Online identifiers (e.g. device identifiers, session IDs).
  • Volume.
The data processing of this access data is necessary to enable the use of our app, and lastly facilitates the functionality and safety of our systems. For the purposes described above, access data is also temporarily stored in internal log files to provide statistical information about the use of our app in order to provide our app with the usage habits of the users. (For example, the number of mobile devices used to access the app) and to maintain our app administratively in general. The legal basis is our legitimate interest to enable you to use our app and ensure functionality and safety of our systems.
The information stored in the log files does not allow any direct conclusions to be drawn about you – in particular, we only store the IP addresses in a shortened, anonymised form.
For further notice, you may visit our general privacy notice available at https://www.verisure.co.uk/privacy-notice.
  1. DATA PROCESSING RELATED TO OUR APP
Downloading And Installing the App
In order to download and install our app from an app store (e.g. Google Play Store or Apple App Store), you must first register with the provider of the app store for a user account and enter into a corresponding usage agreement with the store. We have no influence on this, in particular we are not party to the contract between you and the store. When downloading and installing the app, the necessary information is transferred to the respective app store, in particular your username, email address and your account's customer number, the time of download and the individual device identification number. We have no control over this data collection and are not responsible for it. We only process this provided data to the extent necessary for downloading and installing the app on your mobile device (e.g. smartphone, tablet). In this case, the legal basis is our legitimate interest.
Push News
The app can provide you with information through so-called push messages, even if you are not using the app in the foreground (e.g., status messages about the alarm system). The notes can be made using sound, messages (e.g. in the form of screen banners) and/or symbol marks (an image or digit on the app icon). To prevent this, you can disable the sending of push messages about your device setting at any time.
The legal basis for the aforementioned data processing is for performance of our contract with you, as far as push messages relate to the contract processing. Otherwise, the legal basis is our legitimate interest in providing you with product recommendations.
Google Maps
Our app uses the map service Google Maps for users from the UK or Ireland from Google Ireland Limited ("Google"). In order for the Google map material, we use to be integrated and displayed in our app, our app may connect to a Google server that may also be located in the United States when you visit the contact page. This provides Google with information that the corresponding app has been accessed from the IP address of your device. The legal basis is based on our legitimate interest. Google and Verisure Services (UK) Ltd have their respective data protection obligations in an Agreement.
If you visit the Google map service on our app while you are logged into your Google profile, Google can also link this event to your Google profile. If you don't want to assign to your Google profile, you need to log out of Google before calling our contact page. Google stores your data and uses it for advertising, market research, and personalized representation of Google Maps. You can object to this data collection to Google.
More information can be found in the Privacy policy From Google and the Additional Terms of Use For Google Maps.
 
Our marketing
 
We may use your information in order to personalise and improve your experience of our app.  Where we have your contact details, we may be in touch with details of our products or services (including special offers, discounts and competitions). At any time, you can send us an email asking us to stop sending you our marketing material. The email address for this is customersupport@verisure.co.uk
 
  1. Emergency Contacts
Emergency contacts will only be contacted if an alarm is raised and we are unable to reach you. Emergency contacts can be your partners, family members, neighbours, friends or co-workers. The following data of the emergency contacts are collected:
  • First and last name.
  • Phone number.
If you provide us with personal information about these individuals, you must inform us that these individuals have agreed that their personal information can be used for the purpose of using it as your emergency contact person. You also state that this is in your and our legitimate interest. We will process this personal information to the extent permitted under the terms of this Privacy Notice. If after we have collected the personal data of your emergency contacts and they do not already have the information that we process their data, we will contact them and provide them with our privacy notice.
If an emergency contact indicates that it does not want to act as an emergency contact, we will remove it from your emergency contact list. For this purpose, the emergency contact should contact dataprotection@verisure.co.uk .
The legal basis is that storage is necessary to protect your legitimate interests in the security of your property.
 
  1. DISCLOSURE OF PERSONAL DATA
 
As a matter of principle, the data collected by us will only be passed on if we have your express consent or where it is necessary to assert, exercise or defend legal claims and there is no reason to believe that you have an overriding interest in the absence of disclosure of your data or are required by law or permitted by law and in where required for the settlement of contractual relationships with you or for the implementation of pre-contractual measures, which will be carried out at your request.
However, we may share them with other Verisure Group companies as part of the delivery of our products and services. Because our products and services and their execution require the skills and resources of other companies, some of the data processing can be done by our service providers below although this is not an exhaustive list of providers and may be changed from time to time. Categories of these recipients include:
  • Cloud storage providers such as Amazon Cloud Cam for storing alarm records and the personal information you provide, and for emergency recovery services, as well as for fulfilling contracts we enter into with you.
  • Account managers who support us in providing our forms and invoices as well as in contacting you.
  • Telephone providers (Verint, Genesys, Inconcert) with whom we will contact you by phone.
  • Providers of IT services that provide us with IT services that we use to store our customer relationship management information.
  • Data centres that store our databases.
  • IT service providers who maintain our systems.
  • Consulting firms.
If we disclose data to service providers, they may only use the data to perform their tasks. The service providers were carefully selected and commissioned by us. They are contractually bound by our instructions, have appropriate technical and organisational measures in place to protect the rights of the persons concerned and are regularly monitored by us.
In addition, disclosure may take place in connection with government inquiries, court orders and legal proceedings if it is necessary for legal prosecution or enforcement.
  1. WHERE DATA IS PROCESSED
As a matter of principle, we store your information within the UK, the EU or within the European Economic Area (EEA). Or in countries that have an appropriate level of data protection.
If we share your information with companies outside (i) of the EEA or (ii) the UK or (iii) countries with an appropriate level of data protection, we contractually require these companies to treat your information on a similar basis to ours. In these cases, we ensure that the data submitted is protected.
For more details, please send any requests to: dataprotection@verisure.co.uk
Q12 Quorum Business Park, Benton Lane, Newcastle Upon Tyne, Tyne and Wear, NE12 8BU 9
  1. RETENTION OF DATA
As a matter of principle, we only retain personal data for as long as this is necessary to comply with contractual or legal obligations to which we have collected the data. After that, we delete the data immediately, unless we still need the data until the expiry of statutory limitation periods, for evidence of civil claims or due to legal retention obligations.
Even after that, we still have to store your data for some accounting reasons. We are obliged to do so because of legal documentation obligations.
  1. YOUR RIGHTS
You have the right to request:
  1. Access to your personal data. This means that you have the right to request access to personal data that we hold about you. You also have the right to be provided, at no cost, with information about which personal data we are processing about you. We have the right to charge a reasonable administration fee if you request further copies. If you make a request by electronic means, e.g. via email, we will provide you with the information in commonly used electronic format.
 
  1. Rectification of your personal data. At your request or on our own initiative, we will correct, anonymise, delete or complete data that we know to be inaccurate, incomplete or misleading. Also, you have the right to complete any incomplete personal data if something relevant is missing.
 
  1. Erasure of your personal data. You have the right to request that we erase your personal data if there is no compelling reason for us to continue processing the data. Compelling reasons for use to continue processing may be:
i.   Processing is necessary for the right of freedom of expression and information,
ii. Processing is necessary to comply with a legal obligation,
iii. Processing is necessary for reasons of public interests in the area of public health,
iv. Processing is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes or
v.  Processing is necessary for the establishment, exercise or defence of legal claims.
Your personal data will be erased if none of the circumstances above are applicable and if
i.   The personal data is no longer needed for the purpose for which we collected them,
ii. We process your personal data based on your consent and you withdraw your consent,
iii. You object to us processing your personal data which is based on a legitimate interest assessment, and we have no compelling interests that overrides your interests or rights and freedoms,
iv. We have processed the personal data unlawfully,
v.    We have a legal obligation to erase the personal data or
  1. Right to restrict processing. This means that we temporarily restrict the processing of your data.  You have the right to request restriction when:
i.   you consider your data to be inaccurate and you have requested rectification while we establish the accuracy of the personal data,
ii.      the processing is unlawful, and you do not want the data to be erased,
iii.     as the personal data controller, we no longer need to process the personal data for our processing purposes, but you need them to be able to establish, exercise or defend a legal claim, or
iv.      you have objected to processing, while waiting for our assessment of whether our legitimate interests override yours.
Finally, you have the right to complain to the data protection regulator responsible for us. You may assert this right with a supervisory authority in the Member State of your residence. In the UK, the Information Commissioner’s Office competent supervisory authority is:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Fax: 01625 524 510
  1. SECURITY
We maintain up-to-date technical measures to ensure data security, in particular to protect your personal data from data transfer risks and from the acquisition of knowledge by third parties. These are adjusted according to the current state of the art. To secure the personal information you provide on our app, we use the Transport Layer Security (TLS), which encrypts the information you enter.
  1.  CHANGES TO THE PRIVACY STATEMENT

We update this Privacy Notice on a regular basis to reflect changes in our app or business processes, or to comply with any necessary legal changes mandated by the Government.
 
Last updated June 2023